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| Q: How long will it take to delivery? A: Total delivery time is composed of two parts. The first part is the processing time.This is the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-10 days . Processing takes 1-2 days normally. Q:How to make a order? A:Click the product you prefer, then comfit a new page of the detail from which you can find the appropriate quantities, sizes, etc. and the order basket.Choose the product you want then place the order. Also you can contact with our living customer support or our E-mail directly and we will tell you the details. Q: How do I ensure my order placed after I finish payment? A: After you placed an order, our website system will send you a email about order information that including: order number, payment time, payment sum, products'name, and amount. Q: How can I track my order? A: Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could track your order. A tracking number will be sent to you within 72 hours so you can track the progress of your order online.Please allow up to 5 days for the shipping company to update the information on their website. Q: I am looking for gucci goods that are not listed on your site,can you provide them? A: If you are looking for gucci goods we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details given, the easier and quicker to locate the goods in the factory. Q: I ordered and recieved the parckage But i wish to change it for some other model,What are my options? A: If you have made a mistake in ordering a wrong goods and wish to change for a different model, we allow an exchange process within 3 days of receiving the goods and a $20 Handing & shipping cost will apply. Q: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card? A: The funds should be paid immediately by Credit Card. If the products'quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you. Q: It's been two weeks, where is my order? A: The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your Goods is sent out, we will provide you a shipment tracking number. Meanwhile, you will receive our notification. So you do not have to email us asking if your package has been shipped. Q: What happens if my shipment is lost or stolen? A: It is unlikely that your package is lost or stolen. If we approve that your items disappears, we will resend you another for impenstate. But if the postal service delivers the items to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your items. |
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